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Frequently asked questions.

Where is your store? What are your hours? Cattail Run LLC is an online only retailer. We do not have a show room. Local purchasers are welcome pick up their orders in Nevada, IA. See Shipping Information for more details.

I signed up for your e-mail specials but I have not received any messages yet. We at Cattail Run LLC believe in your privacy. We deliberately limit our e-mail campaigns only to major sales events, which are typical around major U.S. Holidays. We frequently put single items on sale. Look in the SPECIALS category to check for any current sales.

What is the best way to contact you? The best way to reach us, and most likely to get the quickest answer, is by e-mail. Use the Contact Us page or send an e-mail to

I tried to add x items to my cart, but it only added y. Our inventory is active. You cannot add more items to your cart than we have in stock. We generally do not accept back orders.

The item I added to my cart was gone when I went to check out. Adding items to your cart does not reserve them. Someone else purchased the last item before you checked out.

The item I want shows purchase limits due to current demand. During times of greater demand, items tend to sell out fast due to large individual orders. In order to provide an opportunity for as many customers as possible to purchase the product, we may place purchase limits on the item. Once demand returns to to normal, we will remove these limits.

The item I want is out. When will you get more? The speed at which we are able to replenish our stocks is affected by numerous influences. For example, whether our suppliers have the item in stock, the time it takes them to ship, and anything that may affect the speed of the shipment, such as weather or holidays. We recommend you add your e-mail to the "Notify Me" list to be automatically e-mailed when the item is back in stock.

The item description says "black anodized" but looks gray in the photo. The photos may sometimes be slightly over-exposed, which causes them to look lighter than they actually appear. This helps to show more detail on the item.

I really like item x, but I don't see it on your site. Can you get it? We can, for the most part, get anything via special order and are happy to provide you a competitive quote. Use the Contact Us page or send an e-mail to